Guides

Big Changes At Bet365 As Single Balance System Now Live On All Sites


One of the reasons why bet365 Sport has remained so popular with punters has been its astonishing level of consistency. Since the site first came online in 2000, it and its sister sites have offered high-quality, safe, regulated and licensed gaming to customers since that time.

Radical changes are therefore pretty rare on the site, with bet365 in favour of making small modifications and making regular small-scale improvements to the site. The way the company has grown its esports betting service over the last few years and expanded its Virtual Sports betting offerings are two excellent examples of this.

However, there has been a huge shakeup of a key aspect of the bet365 family of sites as in mid-October, the site introduced a major change in the financial side of the site.

Bet365 have now done away with the different balances for Bet365 Sport, Bet365 Casino/Vegas/Games, Bet365 Poker and Bet365 Bingo.

Now, a simpler single balance is used across all the different Bet365 products and no doubt that caught out a few people when they checked their account after the change was implemented on site.

Site
Bonus
Details
Play
bet365
BET365
BONUS CODE: BET247 Get up to €100 in Bet Credits for new customers at bet365 Bet365 Review
Min deposit €5 Up to €100 in Bet Credits Bet Credits available for use upon settlement of bets to value of qualifying deposit. Min odds, bet and payment method exclusions apply. Returns exclude Bet Credits stake. Time limits and T&Cs apply. The bonus code BET247 can be used during registration, but does not change the offer amount in any way.

What Does The Single Balance Mean For Me At Bet365?

If you are a bet365 customer (and if you aren’t you can sign up with the latest bet365 Welcome offer on your preferred site), then you will likely have already noticed the change to your balance.

Essentially the change means that you will now be able to deposit at any bet365 site and use the funds deposited, plus any funds that you win, to play on any other bet365 site. There is no need to transfer funds from your poker account on bet365, to your bet365 Casino account or vice versa any longer.

This will certainly make playing across the bet365 range of sites much simpler and also means that depositing and withdrawing from each site also becomes more streamlined and simpler too.

All in all, this is a very positive move for customers.

What About My Bet Credits And Site-Specific Promotions And Bonuses?

While how your cash balance account has changed at bet365, the good news is that all your Bet Credits, bonuses and other site-specific offers will not change. As you can see in the screenshot, if you have a bonus active for a particular account, then this will be displayed in the relevant bonus balance.

So, for example, if you log in to Bet365 Poker and accept a bonus offer which includes bonus cash, then this would appear in your Bet365 Poker bonus balance.

As is the case currently, this bonus cash can only be used on the sites and for the promotions which they were originally specified for. You can view the terms and conditions for each promotion on the site where it is offered.

One important thing to note is that if you participate in an offer which requires you to make a deposit, then you need to make your deposit on the site on which the promotion or bonus is offered.

So, if there is an offer at bet365 Games that you are interested in, you need to log in to bet365 Games and then use the banking section at bet365 Games to make the qualifying deposit for that offer.

This deposit will still go into the bet365 Single Balance, but because you deposited at bet365 Games, this will activate that offer on that site.

An Example Of How A Fictional Deposit Bonus At Bet365 Will Work

How this works is best illustrated in an example. So let’s use a fictional bonus that we’re pretending is available at Bet365 Casino. This fictional offer states that if you deposit £10 or more at Bet365 Casino, you will get £10 worth of spins to play on slots at the same site.

So, to access this offer you would:

  1. Log in to your Bet365 Account at Bet365 Casino.
  2. Go to the banking section at Bet365 Casino and deposit £10 or more.
  3. Your £10 deposit will then be placed in your Single Balance account.
  4. However, your £10 bonus cash will be credited to your Bet365 Casino bonus account.

It is always advisable to check the terms and conditions of an offer very closely. Some offers may require you just to make a deposit, others may ask you to make a deposit and spend that deposit cash on a specific site or game in order to access the bonus.

What Happened To The Cash In All My Bet365 Balances When The Transition Was Made?

When bet365 made the transition to the single balance system, they sent a message to all customers outlining the changes to bet365. This was sent on or around the 15th October 2021.

What will have happened to your former bet365 accounts will that the balances from each of the accounts you had cash in will have been combined into the new Single Balance.

For example, if you had £10 in your account at bet365 Sport, £15 in bet365 Casino and £0 in bet365 Poker, £5 in bet365 Games and £13 at Bet365 Bingo, you would see a balance of £43 in your new single balance bet365 account.

However, if you feel your account balance is not correct, then you can contact bet365 customer services to enquire as to what has happened.

I Am Not Really Interested In Playing Poker…

That is fine. Just because bet365 have made it easier to use your single balance across the different sites they operate does not mean that there is any obligation for you to bet on them.

If you only prefer casino gaming, or sports betting, or poker or bingo then you can just use that particular bet365 site and not bother with any of the others if you so wish, just as you could when you had different balances for the different sites.

What Happens If I Accept A Bonus And Win Cash At A Bet365 Site? Which Balance Do My Winnings Go Into?

If you accept a bonus at a bet365 site and then go on to win cash through your bonus, then what balance this cash will appear in will depend on the specific terms and conditions of that offer.

For example, if the terms and conditions of your offer state that your winnings will be paid as a withdrawable balance, then this cash will be added to your Single Balance account and you can withdraw it.

However, if the terms of the promotion say that there is some form of withdrawal requirement to be met on the site before you can withdraw your funds, then you will need to meet these requirements before the bonus balance is transferred to your single balance account.

So for example, if Bet365 Sports offers a free £5 bet offer with any winnings subject to no wagering requirements and you receive the free £5 bet and place it on a market and win, then it is likely that the terms of the offer will mean that any winnings you receive (but not the free £5 bet stake) will be placed in your Single Balance account.

However, if Bet365 Games offered £5 of Free Spins but with a 2x wagering requirement on the bonus and any winnings. That means if you do win cash, this would be retained in the Bonus Balance for bet365 Games until you met the wagering requirements, or spent the balance, or the offer expires.

The new Single Balance account is a real improvement on the old system which, if you used multiple bet365 sites, often forced you to transfer funds around between them. This does away with that issue and still gives you access to all the offers available on all the sites, should you wish to use them.